Eligibility for Returns:
• We accept returns within [3] days from the date of purchase.
• To be eligible for a return, the jewelry or precious stones must be in their original condition, unworn, undamaged, and accompanied by the original packaging, certificates, and receipts.
• For hygiene reasons, earrings and body jewelry are not eligible for returns unless they are defective or damaged upon arrival.

Return Process:

• To initiate a return, please contact our customer support team at [+96181743718] within the specified return period.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return shipping address, if applicable.

Return Shipping:

• Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to our error or a defective/damaged product.
• We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item(s).

Inspection and Refund/Exchange:
• Once we receive the returned item(s), our experts will inspect them to ensure they meet the eligibility criteria mentioned in section 1.
• If the item(s) pass the inspection, you will be notified of the status of your return and may choose between a refund or an exchange for the item(s) of equal value.
• Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items:

• The following items are non-refundable: Customized items.
• Customized or personalized jewelry or stones.
• Items that show signs of wear, damage, or alteration.
• Items that are not accompanied by the original packaging, certificates, and receipts

Conditions of Returned Items:
• We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria mentioned in section 1.
• If the returned item(s) are damaged due to improper packaging or misuse, we may deduct a restocking fee or refuse the return altogether.

Warranty:
• If the item(s) you purchased come with a manufacturer’s warranty, please refer to the warranty terms and conditions for information on returns, repairs, or replacements.
• Contact Information: +96181743718
If you have any questions or need further assistance regarding returns, please contact our customer support team at +96181743718